Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. Discuss who you look to for advice and influence, and mention at least one crucial thing you have learned from them in the past. So situational questions will comprise a significant part of this interview so employers can gauge your character. Be sure to use unique keywords that will make you a memorable candidate. Asking the right questions, and having a full understanding of expectations is very important. - The story is so full of heart. Your employer should want to know how you can handle an unpleasant situation because since you are a receptionist you will always have to interact with those who regularly visit your company. How do you define excellent customer service? They understand the needs of the clients and are the first impression of the company to most. Why are you applying for this job and leaving your current position? I like these bits of exposure to other departments because it gives me a deeper perspective into how our company operates, making me all that more knowledgeable!". Getting a job in this competitive market is not so easy. What did you learn? 4. Perhaps you offer water, a magazine, or give frequent updates on their expected wait time. Working in a cross-departmental environment is one where teams from different groups, or business units, work together to achieve a common goal. The front desk manager ask more situational questions (what would you do..., how would you handle...). Explain the approach that you took and express which aspects of coaching someone else you enjoyed. It … Some of the most popular CRM's include: If I had free time on my hands, I would converse with them, ask where they're from, and ensure them that they'd enjoy their stay at our hotel.". or, 'Do you require coverage for the evenings or weekends?' Free interview details posted anonymously by Equinox interview candidates. Perhaps you already know what sets you apart! Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. - Salesforce Loves Writing in my Free Time on varied Topics. 5)Where do you see yourself two years from now? Did you ever experience a raging customer? If yes, then what have you have learned from it? The interviewer is looking for an indicator that you can keep a room warm, should you be working in a waiting room environment. - Microsoft Dynamics, "I am savvy on the point of sale systems but have not worked with a specific CRM in the past. Front Desk is a book that means a lot to me. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. At the front desk texting is allowed when: A. You can also speak about how positive you like to stay and that it helps you give better and positive reactions. Always remember that people have to deal with stress at some point of their lives. The foundation of any profitable company is made up of an effective and productive support staff. It felt good to make a customer happy while restoring their faith in our organization and service level.". For you, a Front Desk Associate, this could be a supervisor of the past or present, a business-minded manager whom you admire, or someone who has mentored you along the way. Free interview details posted anonymously by YMCA interview candidates. Tell us in brief about your strengths and skills: 5. What kind of software have you worked with? You don’t have to discuss about your personal life here. What according to you is the best customer service? He wants to see how efficient you are as a persona and how you will handle changes if there are any in your work schedule. Front desk coordinator’s have to play important roles in a team or group. Customers are demanding more out of their experiences and interactions. In order to answer this question, you must do enough research on the company and investigate about them. Try to gain their confidence through this. How would you plan to manage stress, What is the highest number of customers you might have come across per day in your last job. "I have some definite ideas when it comes to creating positive customer service experiences. There are many tools that you could use to excel in your job but remember - the most vital tool you possess is an excellent attitude and a great management team backing you. Let them know that you can! 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