You also always have the chance of overtime and, as we all know, the more you work the more money you get at the end of the month. The chance to help. The question ‘why would you like to work in customer service’ is among many other motivation questions asked in a job interview. This definitely does away with the ego of the person, who works in a customer service job. Do not fret if things go haywire, while on the job. I just can't bring myself to go in another day and deal with my co-workers who DON'T do their job and cause me to not only have to … Or, perhaps you’re a founder who needs to convince investors to allocate more funds to build a robust customer service … 2. The person will also learn to be tough. 6 Reasons Why You’d Like a Career in Customer Service 1. 17 Best Tips, What Can You Bring to The Company? Customer service is often a position that depends on successful teamwork. One way to find out what the employer is … Working well with others is an essential skill for being … Speaking of money, customer service can be a well-payed sector to work … One would also learn on how to listen properly to a person. ► Answer 2: I love dealing with customers. 1. If you want all of your customers to experience something meaningful from customer service interactions, you’ll need all of your team members to work … For example, if you applied to this job because you want to help people solve … This might add up to the pressure that a customer service person goes through while doing the job. It's a given that you'll develop people skills while working in a customer … One has no right to demand and expect for respect, when one does not give it. How it is said. So now I feel that working in customer service has definitely helped learn how to deal with different people and situations… It is also the duty of the customer service officer to try and rectify the faults made at the time. Being a customer service rep., I manage to learn most customer… It gives a clear impression of a highly motivated person who provides high standards of customer service. Whatever area of customer service you work … Proverb. Whether... 2. How often have one shouted at the person on the other end, because things were not done exactly as they wanted, or there was some delay in getting what they wanted? ⇛ Call Center Interview Questions and Answers: Call Center Interview Tips, Where do you see yourself in 5 years time, Desktop Engineer Interview Questions and Answers. They would know how to communicate, according to the requirement of the customers. Not just in their job, they learn to be thorough and punctual in everything they do. The customers behave rudely with the person. Why Do You Want To Be A Flight Attendant? Given that, most of the people who have worked in customer service jobs are very polite and helpful, they find themselves doing favors for others. One would learn how to spend more time on finding a solution rather than wasting time fretting about the damage. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed Article Why do you want to work in customer service? It has been seen that most of the customer service jobs, require the person to work hard, without getting much time off. 20 Job Interview Tips for Various Customer Service Jobs, ⇛ Technical Support Interview Questions and Answers. I’d be proud to work … Some individuals want to establish a career … These signals can be divided into three groups: They will also learn patience, because if they react or appear as rude as the customer, the service person might lose the job. However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big effort to satisfy them. Why customer service? One would also learn patience. How to Answer, Why Education is Important? They provide information about products and services, take orders, respond to customer … Making A Difference – The … While it might seem like they’re asking you why you want to work … I don't want to work in customer service anymore. One would discover on how to work in a stressful environment. Why Do You Want To Work in Customer Service? Working in customer service is definitely no easy job. This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. Read on for a list of reasons why you should work in customer service. How often have one been frustrated or angered because the customer service person chose to not accept a coupon, which has expired validity date on it. ► Why is the second answer better? Most of the people, are rude and angry, when things are not to their liking. Why it's Great to Work in Customer Service 1. Hence, the customer service personnel try to be very thorough and punctual in their jobs. At times, one can communicate non verbally as well on other occasions, one would have to speak plainly. Which of the two would you rather hear at a job interview? It is part of their job, to respond to people as per the requirements of the customers. Hence, they learn the knack to deal with people. They try and make it easy for others, probably hoping that someone would help them if there was requirement for it. If the person has worked in customer service, at one point in time, the person would learn to appreciate the true value of friendship. On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to. The speaker shares one of his innate values when stating, ‘I get a deep sense of satisfaction helping customers.’, By speaking about your beliefs, you partly address the question, ‘Are you the sort of person we can work with?’. The exception: when customers are awesome There are situations in which darling you working in customer service … The customer service also learn to handle pressure without getting hassled. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. It starts with a very clear statement and strengthens this with several more affirmations. More often than not, it has been seen that a customer service person will have to deal with anger and frustration from the customers because a job has been delayed or not been successfully completed. On the other hand, one should also realize that the customer care people are also human beings and they might make mistakes or could be they are not even guilty of it. After reading this article, you can continue reading the following: Let’s have a look at a customer service interview: Here are two answers to compare. Sample answers to “why do you want to work for us” I like the philosophy of your company. They may also have to learn how to take insults from the customer as well as get scoldings from the boss, for no reason whatsoever. We all know the irate/irritating customers, but job interviews are not the place to volunteer your views about them. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. Learn about all aspects of customer service: 14. That is very true. To help local community and actively participate in the social sector is something that attracted me to your offer. It is found that most of the people,who have worked in customer service job will turn out to be good listeners. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, Can’t Find a Job After College? Why customer service? Maybe you’re up for a promotion and want to show your boss exactly why customer service is important to their bottom line. 2. Now, it has been seen that customers get angry at the customer service for quite often very simple things. One would discover on how to work in a stressful environment. Good customer service takes team work. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer … Customer service representatives interact with customers on behalf of an organization. I like customer service because I like to find alternative solutions for the clients. Why do you want to work as a customer service representative? When one is in a customer service job, one quite often encounters all kinds of people. Since, it is a rare thing to be treated with kindness, most of the people goes on to learn the importance of kindness. It is seen that for most of the time, a customer service person is ill treated by the customers to a large extent. If you are a sociable, outgoing person, then this should be a major draw for you. You’ve got to deal with a lot of people, some borderline crazy!! Whatever, the response from the customer, the customer service person have to behave respectfully. 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